Frequently Asked Questions

Who is eligible to earn MileagePlus miles on Vivid Seats purchases online?

All active United MileagePlus® members with a MileagePlus account at the time of purchase are eligible to earn miles on Vivid Seats purchases.

How can I earn miles on my Vivid Seats purchase?

Visit united.vividseats.com to earn MileagePlus miles on your Vivid Seats purchase. At checkout, you will be prompted to enter your MileagePlus account number and last name before clicking to the payment page. Both fields are required to be eligible to earn miles on united.vividseats.com.

Miles will be earned for the purchase price of the Vivid Seats purchase including taxes and fees. Miles on Vivid Seats purchases will be posted to your MileagePlus account once your transaction order is complete.

How many miles will I earn on my Vivid Seats purchase?

Eligible members will earn 2 miles per $1 spent on qualifying purchases with Vivid Seats. United Cardholders will earn an elevated offer. You'll earn bonus miles for each $1 spent (including taxes and fees) on qualifying purchases with Vivid Seats when using your United Explorer Card, United Quest Card, United Club Card, or United Club Business Card on qualifying purchases with Vivid Seats. The bonus mileage offers are as follows: 1 bonus mile per $1 when using your United Explorer Card (for a total of 3 miles per dollar), 2 bonus miles per $1 when using your United Quest Card (for a total of 4 miles per dollar), and 3 bonus miles per $1 when using your United Club Card or United Club Business Card (for a total of 5 miles per dollar). The bonus miles for United Cardholders does not include the base miles earned on the eligible spend on the United Cards.

Miles accrued, awards, and benefits issued are subject to change and are subject to the rules of the United MileagePlus® program, including without limitation the Premier® program (the "MileagePlus Program"), which are expressly incorporated herein. Please allow 6-8 weeks after completed qualifying activity for miles to post to your account. United® may change the MileagePlus Program including, but not limited to, rules, regulations, travel awards and special offers or terminate the MileagePlus Program at any time and without notice. United and its subsidiaries, affiliates and agents are not responsible for any products or services of other participating companies and partners. Taxes and fees related to award travel are the responsibility of the member. Bonus award miles, award miles and any other miles earned through non-flight activity do not count toward qualification for Premier status unless expressly stated otherwise. The accumulation of mileage or Premier status or any other status does not entitle members to any vested rights with respect to the MileagePlus Program. All calculations made in connection with the MileagePlus Program, including without limitation with respect to the accumulation of mileage and the satisfaction of the qualification requirements for Premier status, will be made by United Airlines® and MileagePlus in their discretion and such calculations will be considered final. Information in this communication that relates to the MileagePlus Program does not purport to be complete or comprehensive and may not include all of the information that a member may believe is important, and is qualified in its entirety by reference to all of the information on the united.com website and the MileagePlus Program rules. United and MileagePlus are registered service marks. For complete details about the MileagePlus Program, go to united.com.

When will my miles appear on my MileagePlus account?

Miles will appear in your MileagePlus account once your Vivid Seats transaction is complete.

I don’t remember my MileagePlus account number. How can I find my MileagePlus number?

To retrieve your forgotten MileagePlus account number, visit here.

Who do I contact if I have an issue with my Vivid Seats purchase?

Please contact Vivid Seats customer service directly for any inquiries related to your Vivid Seats purchase. Vivid Seats Customer Support can be reached at 1(888) 502-8745.

What should I do if my miles have not posted to my MileagePlus account?

Please contact Vivid Seats Customer Support if eligible miles earned on your Vivid Seats purchase have not been posted to your MileagePlus account.  Vivid Seats Customer Support can be reached at 1(888) 502-8745.

How do I sign up for a United Airlines Mileage Plus account?

Visit united.com, select "MileagePlus sign in or join now" and follow the enrollment steps. Or visit here to create your MileagePlus account today. Our MileagePlus loyalty program is free to join and rewards you with miles when you fly and when you enjoy everyday activities, shopping, experiences, and more.

Who should I call if I have general questions about my MileagePlus account or inquiry about upcoming travel on United Airlines?

For general MileagePlus assistance, including account information, please contact MileagePlus General Customer Service at 1-800-421-4655 or click here.

For general United Airlines questions, including flight information, please contact United Customer Service at 1-800-864-8331 or click here.